Anti-social behaviour victims urged to have their say

The PCC's office will now oversee complaints to councils regarding ASB cases – a move designed to help to give victims a voice when demanding action.

In practice, the process means the PCC can now bring together a high-level panel of organisations such as police, councils, housing providers and others to review persistent cases.

Kim McGuinness is urging people to use the review process and have their say and seek solutions.

The process known as the ‘Community Trigger’ gives people the right to ask for a review of long-term ASB complaints and Kim McGuinness’ office is the first PCC’s office to roll-out the ASB complaints process this way.

As part of her ongoing commitment to improving lives and supporting victims, a dedicated ASB specialist has also been appointed to closely monitor people’s issues and help bring partners together to address the causes and prevent further issues.

In the first instance, any ASB should be reported as normal to either their landlord, council or police. The community trigger should be viewed as a last resort for victims of anti-social behaviour if they believe more needs to be done. They can raise their case for consideration by completing a form on the PCC’s website.

Northumbria Police and Crime Commissioner, Kim McGuinness, said: “No-one should have to put up with ASB over a long period of time and worry that nothing is being done to stop it.

“I want to make sure we are getting the response right and that we are putting victims first; making sure that things are handled efficiently and effectively.

“I see the Community Trigger as a way of empowering victims, particularly our most vulnerable and giving them a chance to be heard. I hope our new way of doing things will build trust and improve the quality of life for long term sufferers of ASB. The police, councils and so on – everyone is on board – everyone wants to help residents and see improvements.”

Cllr Lesley Storey, Newcastle City Council Vibrant City Cabinet member, said: “We welcome the renewed focus on the Community Trigger as it is a powerful tool to tackle ASB.

“It has been in existence since 2014 but is little known and underutilised, so it is important victims are aware of the process if they are facing ongoing issues.

“Tackling anti-social behaviour is one of our main priorities and we will continue to work closely with partners to build on the significant work we are doing in the city to keep residents safe.”

More information can be found at: https://northumbria-pcc.gov.uk/asb-community-trigger/